Automatic categorization of requests, documents and data. Smart triage that learns from your business.
Every day, dozens (or hundreds) of requests, emails, documents or tickets come in. Someone on your team has to read them one by one, decide what type they are, what priority they have and who to route them to.
It's a constant bottleneck. Urgent requests get mixed in with routine ones. What needs immediate attention waits in the same queue as what can wait two days.
An AI system that analyzes each incoming item, categorizes it by your criteria, assigns a priority and routes it to the right person or team. In seconds, not hours.
The AI reads the content and classifies it according to the categories you define: type of request, department, urgency, topic.
Not everything is equally urgent. The AI detects what needs immediate attention and separates it from what can wait.
Each request goes straight to the right person or team. Without passing through a general inbox that nobody checks on time.
The AI extracts key information from documents, forms and emails. Structures it and leaves it ready for your team to act.
The system is trained with your real data and your criteria. The more you use it, the more accurate it becomes on your company's specifics.
The AI suggests, your team confirms. In ambiguous cases, the final call is always human. No surprises, no opaque decisions.
A system that receives requests by email or form, categorizes them by type and urgency, and automatically assigns them to the right department.
Working example based on a real case. Screenshot coming soon.
Submit an example text and see how the AI categorizes it, assigns a priority and decides who to route it to. All in real time.
Soon you'll be able to try a smart classifier here with sample data. In the meantime, I can analyze your specific case.
I want my case analyzedWhat companies achieve after deploying smart AI triage.
Accuracy in automatic classification
What used to take minutes or hours per request
Requests lost or misrouted
Urgent requests get handled first. Nothing gets lost in an inbox. Your team focuses on solving, not classifying.
Start with a focused pilot. If it works, we scale up.
One-time pricing. Hosting is optional and billed separately (from €10/month depending on load), or you can deploy on your own infrastructure. AI usage is not included either: it's the metering from the model providers (OpenAI, Google, Anthropic) for each document processed — cents per unit, billed directly to the client.
The system is trained with your real data and reaches over 95% accuracy. In ambiguous cases, the AI flags the request for human review instead of deciding on its own. You set the confidence threshold.
That's exactly why a custom system works better than a generic tool. The AI is trained with your categories, your vocabulary and your real use cases. It doesn't try to apply universal categories to a specific problem.
Data security is a priority. The system can run in a private environment, without sending information to external services. And sensitive data is anonymized before any AI processing when needed.
You don't need to process thousands of requests a day. If your team spends more than 1-2 hours daily classifying and routing, the return is already clear. And the working prototype is built in days, so you can confirm it quickly.
Tell me what kind of requests or documents your team processes. I'll tell you whether smart triage makes sense for your case and what the process would look like.
Let's talk about your project